Top Tips

Presentation of your application

Please ensure that:

1) All applicants' personal details are input correctly

Please check the personal details input on Caseflow are correct and match your client's identification documents (eg passport), including name spelling, address (ie it matches your client's current correspondence address) and date of birth.

Discrepancies can cause problems later on during the application process, and if the case has to be rescored this may affect their lending decision.

2) All employer/accountants' contact details are complete and correct on Caseflow before submitting the case

3) All of an applicant's financial commitments are disclosed on Caseflow

Remember any joint commitments should only have the balances input against applicant 1.

4) All income is input

5) Your intermediary details are complete and up to date

You can find these on your 'my profile' page C&G Caseflow. These are the details we use to contact you.

Packaging your application

1) Always send in clear (certified) copies of all documents requested

For further guidance on ID verification please see our identification of the customer lending policy section.

2) Always use a C&G fax header sheet when faxing documents to us with the applicant's name, postcode and account number clearly shown

You can download this from our website, click fax cover sheet. 

3) Please send in the documents required within 48 hours of submitting your case (ensuring they are certified copies, where necessary):

• Proof of ID or Identity Verification Certificate (IVC not acceptable for first-time buyers). Please ensure you read our identity verification criteria for full details.
  • When using a current UK driving licence as proof of ID the counterpart licence is not acceptable on its own.
  • When using a current UK full passport please check that it has not expired
• Signed direct debit mandate
• Certified income documents as requested under 'tasks' on Caseflow. 'Tasks' can be found on the 'decision' and the case summary pages of C&G Caseflow.

The quicker we receive the documentation the sooner we can process your case.

4) If we require employer/accountants' references, please ask your client to make their employer/accountant aware that the request will be coming through to them.