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Our technical helpdesk - here to help you

Tel: 0845 603 6082

We're available Monday-Friday 9:00am–6:00pm, Saturday 9:00am–2:00pm

For support 24/7 try asking Claire a question

 

If you need help using C&G Caseflow or our website, we're here to help you and give you a great service!

 

 

James Cornes, Rob Tite, Pete Wrench, Larissa Nunez, Jude Hitchman, Courtney Hill, Julie Davis, Peter Ferris.

Absent from photo: Ben Culley

 

 

What we can do for you

Help you to register to use C&G Caseflow

We can guide you through the registration process whether you are a new

user or re-registering, so you can use C&G Caseflow immediately to submit applications to us.

 

Help if you're experiencing problems logging in

We can help you gain access again quickly and easily.

 

Reset your password if you've forgotten it

If you can't remember your password, we can reset for you again then and there.

 

Give guidance using C&G Caseflow or the intermediary

website

We can guide you through all the functionality and any problems you are experiencing to help you submit your KFIs, DIPs and FMAs fast and efficiently to C&G.

 

Resolve technical issues

If you have an error message advising you to contact us, we can help

with your query and provide further information on how to proceed and get your back on track.

caseflow

Need help to track your cases on C&G Caseflow?

View our online case tracking demo today

 

View demo

 

 

How we're helping you

We’re listening to your feedback and are making improvements to help you, including:

 

  • New product and policy line on 0845 604 1206
  • Improved telephone contact with your regional processing team
  • Ask Claire is now available on C&G Caseflow

 

 

Ask

Need help? Ask Claire

our new virtual assistant

 

 

Application checklist

Read our checklist to help you submit applications with us and help us give you an offer as soon as possible