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1 July 2010 | News
Customer Identification
As we continue to work together to help prevent money laundering
and fraud, it is very important that you ensure all new customers
are properly identified.
Recently, we have seen a general increase in the number of cases
where customers have not been properly identified, and we wanted to
make you aware of this and offer guidance on how to ensure that you
have correct identification for all your cases – not least because
many of them involve quite simple mistakes or oversights that can
be easily rectified. We hope that the checklist below will help you
ensure that you’re providing the best possible service to your
clients because, if a case is not correctly identified,
unfortunately it simply can’t proceed, causing delays that are in
nobody’s interests.
So, when submitting a case, please always check that:
- The details on the documents you submit
exactly match the details entered onto C&G
Caseflow. For instance, if names, dates of birth and addresses have
been input incorrectly, it can result in delays in processing your
case.
- Documents have been correctly certified. We often receive
copies of documents that haven’t been
certified.
- Documents have not expired or are not out-of-date.
- You include a certified copy of the customer’s marriage
certificate, if you are submitting an identification document still
in their maiden name.
Part of our job is to monitor the accuracy of identification
provided, which we do by sampling a number of introduced cases each
month. As a result, sometimes we may ask you to forward certified
copies of the name identification and address documents that you
have taken for your customer(s). This verification check falls
under JMLSG guidelines, part 5.6.18.
For further information, please refer to the Identification of the Customer
section.
Graham Moore, AML Manager, Mortgage Fraud
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