Technical Site Help

Which browsers will work with the online C&G mortgage application service?

 

You can use:

 

Microsoft Internet Explorer 5.x or above (recommended)

Mozilla Firefox 1.x or above

 

To download the most recent version of these browsers, click on the links below:

 

Download Internet Explorer
Download Firefox

 

Our website runs best in 1024x768 resolution, although it will work at other resolutions too.

 

The instructions below apply to Internet Explorer versions 5.x and 6.x

 

How do I configure my browser's security settings so that I can use the online C&G mortgage application service?

 

The use of the online C&G mortgage application service is dependent on the correct configuration of the Secure Sockets Layer (SSL) protocol on your browser. For more information on the level of security applied to your on-line application please see our 'Privacy policy' section. To enable the relevant security settings on your browser you will need to follow these instructions depending on which browser you are using.

 

In Internet Explorer v5.x & v6.x:

 

1. Select 'Tools' from your main toolbar
2. Select 'Internet Options'
3. Select 'Advanced'
4. Scroll down to the 'Security' section
5. Ensure that SSL 3.0 is ticked

Why are the rates shown on your website different from those being publicised elsewhere?

 

The rates shown on our website are the same as those shown in all our other marketing material. However, if you have visited our website previously, variations in your local computer settings may mean that the web page that your browser shows you is the same as the web page that you have seen previously and not an up-to-date version of the web page.

 

This may have certain implications, e.g. if the page that you were attempting to view contained rates and the rates have been changed between the two visits then your browser may display the old rates. This is due to a technology called 'caching' which means that your computer saves a copy of a web page in its local memory. If your computer has 'cached' a page, then when you next visit that web page your browser may not request a page from the C&G web server but instead will recall the page from your computer's local memory.

 

If you believe that your computer may have 'cached' a page then you can refresh the page by clicking on the 'Refresh' button on your browser toolbar or pressing F5 on your keyboard.

 

To stop your computer 'caching' pages on a more permanent basis, you can configure your browser not to allow the use of 'cached' pages. To disable the relevant 'caching' settings on your browser you will need to follow these instructions depending on which browser you are using.

 

In Internet Explorer v5.x and v6.x:

 

1. Select 'Tools' from your main toolbar
2. Select 'Internet Options'
3. Select 'General'
4. Select 'Settings'
5. Under 'Check for new versions of stored pages:' select 'Every visit to the page'

I'm getting a message which says that my 'certificate has been signed by an unknown authority' - what does this mean?

 

A certificate is a statement which guarantees the security of our website. Our certificate states that our website is secure and genuine and ensures that no other site can assume the identity of our original, secure website.

To enable the relevant certificates on your browser, you will need to follow these instructions depending on which browser you are using.

 

In Internet Explorer v5.x and v6.x:

 

1. Select 'Tools'
2. Select 'Internet options'
3. Select 'Content'
4. Select 'Authorities'
5. Scroll across to Verisign Class 3 Primary CA
6. Ensure that it is ticked
7. Select 'OK'

How do I enable/disable 'cookies' on my web browser?

 

For an explanation of what 'cookies' are please see our the 'Privacy policy' section.

 

In Internet Explorer v5.x

 

To enable cookies:

 

1. Select 'Tools' from your main toolbar
2. Select 'Internet Options'
3. Select 'Security' tab and choose 'Custom Level'
4. Under 'Cookies', enable both 'stored' and 'per session'

To disable cookies:

 

1. Select 'Tools' from your main toolbar
2. Select 'Internet Options'
3. Select 'Security' and choose 'Custom Level'
4. Under 'Cookies' disable both 'stored' and 'per session'

In Internet Explorer v6.x:

 

To enable cookies:

 

1. Select 'Tools' from your main toolbar
2. Select 'Internet Options'
3. Select 'Privacy' and choose 'Advanced Options'
4. Tick the 'Override automatic cookie handling' tickbox
5. Enable the 'First Party' cookies by choosing 'Accept' or 'Prompt'
6. Enable the 'Third Party' cookies by choosing 'Accept' or 'Prompt'

To disable cookies:

 

1. Select 'Tools' from your main toolbar
2. Select 'Internet Options'
3. Select 'Privacy' and choose 'Advanced Options'
4. Tick the 'Override automatic cookie handling' tickbox
5. Enable the 'First Party' cookies by choosing 'Reject'
6. Enable the 'Third Party' cookies by choosing 'Reject'

 

WE STRONGLY RECOMMEND THAT YOU CONTACT YOUR SOFTWARE SUPPLIER BEFORE MAKING ANY CHANGES TO YOUR BROWSER. WE DO NOT ACCEPT RESPONSIBILITY FOR ANY LOSS OR DAMAGE YOU MAY SUFFER AS A RESULT OF CHANGING THE BROWSER SETTINGS.