FAQs
Please select the category you wish to view from
the links to the right-hand side.
Who is my Business Development Manager?
You can find out who your Business Development Manager (BDM) is
and how to get in touch by using our
BDM locator.
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What can my Business Development Manager do for me?
Your Business Development Manager can:
- Discuss new mortgage cases and advise on policy and
procedures.
- Provide training/guidance on the use of C&G Caseflow, for
both new submissions and amendments.
- Provide advice and guidance for the more unusual queries where
the information is not readily available on the C&G
Intermediary Support site.
- Help with the ‘appeals’ process and give guidance on what is
likely to succeed and what is not.
- Arrange face to face meetings and/or training for new and
existing brokers.
- Explore new business opportunities for brokers eg buy-to-let
portfolios, and advise the broker on how certain ‘schemes’ eg key
workers and new build incentives, fit into the lending policy
for C&G mortgages.
- Provide market feedback/trends from both C&G and the wider
market.
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Who should I call for case updates?
For case updates, please call your Regional Processing Team. They’ll be able
to take full details of the application and confirm the current
status. Case updates are also available by text message for C&G
Caseflow users at key stages of each mortgage application.
To sign up for the text message update
service, simply tick the box in the Marketing preferences area of
C&G Caseflow that says ‘I would like to receive case updates by
text message’. New users will be prompted at registration and
existing users should visit the Marketing preferences area in the
‘My Profile’ section on C&G Caseflow. Don’t forget to check
that the mobile number you’ve given us as part of your contact
details is up-to-date and accurate when you visit.
Log-in to
C&G Caseflow to sign-up now
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Who can I call if I have any problems accessing or using C&G Caseflow?
If you’ve any technical questions about C&G Caseflow, please
call the C&G Caseflow Technical Helpdesk on
0845 603 2367.
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