FAQs
Please select the category you wish to view from
the links to the right-hand side.
How does my client increase/reduce the term of the mortgage?
Your client can discuss the options available to them by calling
our Customer Services Team on 0845 603 1637.
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What happens if my client loses their job or their income reduces?
If your client(s) feel they may be unable to afford their
monthly mortgage payment, they should contact our Customer Services
Team on 0845 603 1367 who will be able to give
information on the options available to them. They will not,
however, be able to offer financial advice on what course of action
they should take.
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What if my client wants to let their property?
If your client’s loan was not previously agreed on a buy-to-let
basis, they can apply for this to be considered by completing
a Letting
Application form. This must be signed by the customer
and will be subject to approval.
Please note: A charge of £225 will be payable
for approval of residential tenancy.
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My client’s current deal is due to expire, how can I arrange a new deal?
You can call the Conversions Helpline on 0845 300
6793 to arrange to submit a conversion application on
behalf of your client(s). We will need written authority from
your client(s) allowing you to act on their behalf. The
member of staff taking your call will be able to guide you through
this.
Should your client’s wish to take additional
borrowing as well you should contact your
Business Development Manager for guidance.
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